FAQs

To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us.

Can we view the chairs before buying?
At present we only have an online shop, however if you email us we can recommend some bars/restaurants where you can go to view our chairs.

Do we have a particular item in stock?
We have most items in stock. If we do not then it will be stated on the product page. Also if you try to purchase an out of order item, our on line shop will not let you add the item to your basket unless it clearly states that the item is a pre order item.

What is the difference between your products and the branded originals?
Our products are premium made reproductions. We try our upmost to be true to the original design and use the same materials where possible.

Why do you sell reproductions and not originals?
We love iconic designer furniture just as much as you do. By offering reproductions of the original we our making these ellen's pieces more accessible to the wider public.

We believe it is only fair that the every day person has the chance to enjoy beautifully designed furniture at a price that they can afford.

This is why patent design rights are only made available for a limited period. In the UK and most of Europe its 10-15 years, allowing us to reproduce a design in exactly the same way as long as we make it clear and do not try and pass it off as an original.

What is your returns policy?
We are so confident that you will be happy with your purchase that if for any reason whatsoever you are not satisfied, please return them in the their unmarked condition and packaging within 14 days for a full refund of goods only (delivery charge not refunded).
Please see our returns page for more details and address.

Can I order over the phone or via email?
We do not take orders over the phone, we will take email orders for larger orders that require a proforma invoice and/or need to be paid by BACs transfer.

How long does shipping take?
We try our best to have your order with you by the next day if ordered before 1pm for a UK address however this is not guaranteed next day delivery and can take up to 3 days.

All shipping details are listed on our shipping page with estimated delivery times.

My country is not listed on your shipping list will you still deliver?
Yes we will, Please contact us for a quote.

What is the minimum for custom orders?
If you would like to place a custom order the minimum per colour and style is 40 units. Custom orders will take between 12-14 weeks.

Please contact us for more details and a quote.

Does Mooka Furniture offer trade discount?
We try and keep our prices as low as possible to all customers and can only offer a discount on large trade orders starting from 20 units or more. If you wish to place a large order then please email us with your details.